Frequently Asked Questions (FAQs)

  • Top Grade is a 24/7 AI-powered tutoring app designed for VIC students preparing for VCE exams (HSC support coming with national rollout). It personalises learning for different subjects, identifying skill gaps and offering tools like Live Tutor, flashcards, custom podcasts, study notes, unlimited exams, and a progress tracker. Practice exams mimic VCE conditions, helping you build confidence and ace your tests.

  • Unlike traditional tutoring, Top Grade is available 24/7, more affordable, and uses AI to personalise your learning experience. It identifies core skill gaps, provides real-time feedback, and offers a variety of study tools to boost performance across subjects, making learning more efficient and accessible.

  • Yes, Top Grade tailors learning for Year 11 and 12 VIC students, supporting VCE prep with personalised tools and exam practice.

  • Tap “Sign Up/ Login,” enter your email or use a Google login, and verify your account via email. Complete the onboarding quiz to start studying.

  • Currently, Top Grade supports Biology, Chemistry, Business Management and Physical Education (PE). More subjects will be available over time as we expand our offerings.

  • Yes, Top Grade is beginner-friendly. The AI adapts to your level in different subjects, offering clear explanations and resources, no experience needed.

  • Top Grade is currently only available in Victoria (VIC). We’re working on a national rollout soon, so stay tuned for updates on availability in other regions!

  • Top Grade is an web app.

Getting Started with Top Grade

  • The Live Tutor provides on-demand support via text or voice, offering clear, step-by-step explanations tailored to your learning level. It’s like having a personal tutor available 24/7 to help with challenging topics or quick questions.

  • Top Grade offers multiple-choice, short-answer, and detailed-response formats that mimic real test conditions to prepare you fully.

  • Yes, the onboarding quiz and progress tracker identify weak areas in different subjects, suggesting targeted notes, flashcards, or Live Tutor sessions.

  • The progress tracker gives you a real-time view of your performance in each subject, highlighting strengths and areas for improvement. It helps you prioritise your study efforts and track your progress toward your academic goals.

  • Custom podcasts turn your study materials into audio episodes tailored to your learning needs. They’re perfect for reviewing key concepts on the go—whether you’re commuting, exercising, or relaxing.

  • Study notes and flashcards are generated based on your performance and learning gaps. Notes provide concise summaries of tricky topics, while flashcards focus on areas you need to reinforce, making studying smarter and more effective.

  • Content is updated quarterly to align with the latest VCE curriculum. HSC content will be added with the national rollout.

Features and Functionality

  • Tap “Forgot Password?” on the login screen, enter your email, and follow the reset link. Contact Us or email [email protected] for help.

  • Top Grade works on iOS/Android phones, tablets, and desktops via https://app.top-grade.com.au.

  • Yes, Live Tutor and new content require the internet.

  • Yes, your data is secure and used only to personalise learning.

  • Fill out our Contact Page or email [email protected] for help (response within 24 hours).

  • Share feedback or feature requests at our Contact Page or email [email protected]. Your input helps us improve as we expand!

Technical and Access Support

Don’t see your question answered here?

Contact Us